The MasterKey founders — Christopher Devon Chen, Eric Kladsamniang, Conrad Pender

Team

Three founders, one property at a time.

We build alongside the operators who run hotels every day — and we'd rather ship something they actually use than something that only demos well.

Founding team

The people behind MasterKey.

Christopher Devon Chen, Co-Founder & CEO at MasterKey
Christopher Devon Chen
Co-Founder & CEO

Devon has built and sold several businesses, and spent time at SEEK. He also worked overnight as a hotel building manager, so he has seen first-hand how much the back office quietly carries.

Conrad Pender, Co-Founder & COO at MasterKey
Conrad Pender
Co-Founder & COO

Conrad grew up in a family that runs hotels and has spent seven years in the industry, from the front desk to senior management. He knows where the job hurts, and the operators who feel it.

Eric Kladsamniang, Co-Founder & CTO at MasterKey
Eric Kladsamniang
Co-Founder & CTO

Eric built AI and data systems for the International Space Station. He brings that engineering to hotels — turning what a property's systems produce into answers a manager can act on.

Why us

Built by hotel people, not software people.

We ran properties before we built this. We know what a soft Tuesday looks like from the desk, and what it costs when the rate move happens a day too late.

Then we sat with forty more operators across Australia and New Zealand and asked what actually keeps them at the desk after close. MasterKey is the answer to that question — and every line of the roadmap traces back to one of those conversations.

35+
years in hospitality
40+
operators interviewed
AU / NZ
built here, for here